Frequently Asked Questions
You got questions? Don’t worry, we’ve answered some Frequently Asked Questions below so you don’t need to ask us and wait for reply!
Getting Started
Shipping & Orders
Sales Questions
Pricing & Plans
Getting Started
Welcome to The Holistic Portal! If you’re new here, this section is for you. We’ve gathered the most common questions from first-time visitors to help you get familiar with our mission, products, and how to make the most of your wellness journey with us.
What is The Holistic Portal and what do you offer?
We are a wellness-focused online store offering high-quality, natural supplements and health products designed to support your holistic lifestyle.
How do I create an account?
Click on the account icon at the top-right of the page and follow the prompts to register. You’ll get faster checkout and access to order history.
How do I find the right product for me?
You can browse by category or use our search bar. For personalized guidance, reach out to our support team or consult with your healthcare provider.
Are your products tested for quality and safety?
Yes! We only work with trusted manufacturers and labs. All products are third-party tested for purity, potency, and safety.
Do you offer any sample products or trial sizes?
At this time, we do not offer samples, but we frequently provide introductory discounts and first-time buyer promotions.
Can I subscribe to updates or wellness tips?
Yes! Sign up for our newsletter at the bottom of our homepage to get exclusive offers, wellness content, and early access to new products.
Shipping & Orders
Where do you ship?
We currently ship only within North America — including the United States, Canada, and Mexico.
How long will it take to receive my order?
U.S. orders typically arrive within 2–7 business days. Canada and Mexico orders may take 5–14 days depending on customs.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number. You can use this to monitor your delivery status.
What should I do if my package is lost or damaged?
Please contact our support team within 7 days of your delivery date, and we’ll help file a claim and send a replacement if needed.
Can I change or cancel my order?
We process orders quickly. If you need to change or cancel, contact us immediately. Once shipped, we cannot make changes.
Sales Questions
Got questions about pricing, promos, or payment options? You’ll find answers here to help you get the best value while shopping with confidence at The Holistic Portal.
Do you offer bulk discounts or wholesale pricing?
Yes, we offer wholesale pricing for qualified resellers. Contact us for more information about becoming a partner.
Can I use multiple promo codes on one order?
Only one promo code can be used per order, unless otherwise stated in a special promotion.
Do you offer discounts for first-time buyers?
Absolutely! First-time customers can enjoy a special welcome discount. Subscribe to our newsletter to receive your code.
Is there a rewards or loyalty program?
We’re working on it! Stay tuned for updates about upcoming rewards programs where you can earn points on every purchase.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and secure PayPal payments.
Do you charge sales tax?
Sales tax is calculated at checkout and depends on your shipping address and applicable state/local laws.
Pricing & Plans
Looking for details about our subscription options or pricing policies? This section explains how our pricing works, how to manage your plan, and what to expect with recurring deliveries and billing.
Are your prices in USD?
Yes, all prices are listed in U.S. dollars (USD).
Do you offer subscriptions or auto-ship options?
Yes! Select products have a “Subscribe & Save” option that lets you schedule deliveries and save up to 15%.
Are there any hidden fees?
No hidden fees here. What you see at checkout is what you pay — including tax and shipping, if applicable.
Do you offer price matching?
At this time, we do not offer price matching. However, we regularly run sales and promotions to give you great value.
